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Bedwell Medical Centre - Telephone 01438
311130
Roebuck Surgery - Telephone 01438 314519
If your problem is not
urgent please try to wait until normal surgery hours and
avoid using the emergency service.
You should ring your own surgery number
and you will be
connected to the Primary Care Out of Hours Service. The receptionist will take all your details.
They will also require a short description of your
problem. These questions are to judge the urgency of
your condition. The receptionists are fully trained to
do a difficult job well, so please provide the
information requested. You will either be put straight
through to the duty doctor, or, if they are busy, they
will phone you back as quickly as possible.
The doctor will make an assessment of your problem and
decide on the best course of action. This may well be
telephone advice. If a consultation is needed you may be
asked to attend one of the out-of-hours centres. If the
patient is bed-bound or so severely ill they cannot
travel, a home visit may be appropriate.
Please remember it is the doctor's responsibility to
judge whether you need advice or to be seen. They also
decide whether a consultation, if needed, is better done
in an out of hours centre or at home. It is not your
right to have a home visit.
The details of your consultation with the Primary Care
Out of Hours Service will be
faxed back to your own doctor first thing the following
working day.
Please remember to always telephone the Primary Care Out
of Hours Service before
attending the out-of-hours centre as patients presenting
without prior arrangement may not be seen. The
Primary Care Out of Hours Service is located at Lister
Hospital near the accident and emergency department.
The Service covers from 6.30pm to 8.00am weekdays and 24
hours weekends and Bank Holidays.
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NHS Direct is a 24 hour
nurse-led health and advice helpline on: 0845
4647 or visit
NHS Direct Online. |
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